Terms of service
TERMS OF SERVICE - LUNESSA
Last updated: August 2026
OVERVIEW
Welcome to Lunessa. Throughout these Terms of Service, the terms "Lunessa", "we", "us", and "our" refer to Lunessa.
Lunessa operates this online store and website, including its content, products, features, and services. Shopify provides the platform that enables us to operate our online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and the policies referenced in them. If you do not agree with these Terms, please do not use our website or purchase from us.
1. ELIGIBILITY AND USE
You must be legally permitted to enter into a purchase agreement in your place of residence to use our store or place an order.
You agree to provide accurate and complete information when placing an order, including your name, email address, billing information, and shipping address.
You are responsible for maintaining the accuracy of the information you provide to us.
You may not use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
2. PRODUCTS
We make reasonable efforts to display our products, descriptions, images, colors, and specifications accurately.
However, actual product colors and appearance may vary depending on your device, screen, lighting, or other settings.
Product availability, descriptions, specifications, and prices may change without notice.
We reserve the right to limit quantities, discontinue products, or refuse service where permitted by applicable law.
3. ORDERS AND ACCEPTANCE
When you place an order, you are submitting a request to purchase the selected products.
Receipt of an order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to accept, decline, cancel, or limit an order when permitted by applicable law, including where there is an error in pricing, product information, availability, payment authorization, or suspected fraudulent activity.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled portion of the order to the original payment method.
You are responsible for reviewing your order carefully before completing your purchase.
4. PRICES AND PAYMENTS
All prices are displayed in U.S. dollars unless otherwise stated.
Prices, discounts, promotions, and product availability may change at any time.
The price charged for your order will normally be the price displayed at the time the order is placed, subject to correction of obvious errors.
You agree to provide accurate payment and billing information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
We currently accept payment methods displayed at checkout, which may include PayPal and other available payment options.
5. SHIPPING AND DELIVERY
We currently offer shipping to the locations displayed and accepted at checkout.
Where free shipping is advertised, it applies only to the destinations and conditions stated on our website or at checkout.
Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise.
Shipping times may be affected by carriers, customs, weather, operational issues, incorrect addresses, or circumstances outside our reasonable control.
You are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or reshipment costs may apply.
6. RETURNS, REFUNDS AND REPLACEMENTS
Our Returns and Refund Policy forms part of these Terms of Service.
Any return, refund, or replacement request will be handled according to our current Refund Policy and applicable law.
Where a product is defective, damaged, incorrect, or otherwise covered by our Refund Policy, we will work with you to provide an appropriate resolution.
Nothing in these Terms is intended to remove or limit any consumer rights that cannot legally be excluded or limited.
7. THIRD-PARTY SERVICE PROVIDERS
We may use third-party companies and service providers to help operate our store, process payments, fulfill orders, provide shipping services, provide technology, or support other business operations.
These providers may process information necessary to perform their services.
We are not responsible for independent services, websites, or policies operated by third parties, except to the extent required by applicable law.
8. INTELLECTUAL PROPERTY
All content appearing on the Lunessa website, including our brand name, logos, text, graphics, images, designs, and other original materials, is owned by or licensed to Lunessa unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission.
9. USER CONTENT AND REVIEWS
If you submit a review, photograph, comment, suggestion, or other content to Lunessa, you represent that you have the right to provide that content and that it does not violate the rights of another person.
By submitting content, you grant Lunessa a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for operating and promoting our business, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, abusive, offensive, or violates the rights of others.
10. ERRORS AND CHANGES
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to products, prices, promotions, availability, shipping information, or other content.
We reserve the right to correct such errors and update information when necessary.
Where permitted by law, we may cancel an order affected by an obvious error and refund any payment received for that order.
11. PROHIBITED ACTIVITIES
You may not use our website to:
- violate any applicable law or regulation;
- commit fraud or facilitate fraudulent transactions;
- impersonate another person or business;
- interfere with the operation or security of our website;
- introduce malicious software or harmful code;
- attempt to gain unauthorized access to our systems;
- copy or commercially exploit our website or content without permission;
- abuse our refund, promotion, payment, or customer-service processes.
We reserve the right to restrict or terminate access to our website where permitted by law.
12. DISCLAIMER
To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.
We do not guarantee that every product will always be available or that estimated delivery dates will always be met.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.
13. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Lunessa will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
This limitation does not apply where such limitation is prohibited by applicable law or to liabilities that cannot legally be excluded or limited.
14. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms, or your violation of another person's rights.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The updated version will be posted on this page with an updated "Last updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
16. GOVERNING LAW
These Terms will be governed by the laws applicable to Lunessa's business and the jurisdiction in which Lunessa is legally established, except where mandatory consumer protection laws provide otherwise.
Nothing in these Terms prevents a consumer from exercising mandatory rights available under the laws applicable to their purchase or place of residence.
17. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us through the contact information provided on our website.
Email: glownest.store1994@gmail.com
Business name: Lunessa