Shipping policy
SHIPPING POLICY - LUNESSA
Free Shipping
We are pleased to offer FREE standard shipping on orders shipped to the United States and Canada.
Order Processing
Orders are normally processed within 1–3 business days after payment is successfully received.
During periods of high demand, holidays, or other circumstances outside our control, processing may take longer.
Shipping Times
United States:
Standard delivery generally takes approximately 8–15 business days after processing.
Canada:
Standard delivery generally takes approximately 10–15 business days after processing.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the shipping destination, carrier operations, customs processing, weather, holidays, and other circumstances outside our control.
Tracking
Once your order has been shipped, you will receive tracking information by email when tracking is available.
Please allow some time for tracking information to become active after the package has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Lunessa is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
Customs and Import Charges
For international shipments, customs duties, taxes, or other import charges may apply depending on the destination.
Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Delivery Delays
Although we work with our fulfillment and shipping partners to provide reliable delivery, Lunessa cannot guarantee a specific delivery date.
Delays may occur because of customs clearance, carrier delays, weather conditions, high order volumes, holidays, remote delivery locations, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed, please contact us at:
glownest.store1994@gmail.com
We will review the shipment status and work with our fulfillment and shipping partners to assist you.
Lost or Damaged Packages
If your order arrives damaged or is confirmed to be lost in transit, please contact us as soon as possible at:
glownest.store1994@gmail.com
Please include your order number and any relevant photos or information so that we can investigate and determine the appropriate resolution under our Refund Policy.
Remote Locations
Some remote areas or locations outside standard carrier delivery routes may have limited shipping availability or additional delivery time.
If a shipping carrier cannot deliver to the address provided, we will contact the customer where possible to determine an appropriate solution.
By placing an order with Lunessa, you acknowledge and agree to the shipping terms described above.