Refund policy

 

Refund Policy - Lunessa

At Lunessa, we want you to be satisfied with your purchase.

1. Order Cancellation

You may request to cancel your order before it has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

To request a cancellation, please contact us as soon as possible with your order number.

Email: glownest.store1994@gmil.com

2. Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us within 30 days of delivery.

Please provide clear photos or a short video showing the issue, along with your order number and shipping label when applicable.

After reviewing your request, we may offer a full refund or a replacement at no additional cost.

In most cases, you will not need to return the damaged or defective item.

3. 30-Day Returns

If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

To qualify, the product must be unused and in its original packaging.

Return shipping costs may be the customer's responsibility unless the item is defective, damaged, incorrect, or missing.

Once the returned item is received and approved, your refund will be issued to the original payment method.

4. Refund Processing

Approved refunds are issued to the original payment method used for the purchase.

After we process the refund, it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

5. Items That Cannot Be Returned

We may not accept returns for products that have been used, damaged after delivery, or returned without their original packaging.

For hygiene reasons, personal-care products that have been opened or used may not be eligible for return.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or reshipment costs may apply.

7. Contact Us

For any refund or return request, please contact: 

support@lunessa.com

Please include your order number and a description of the issue.